OUR TERMS AND CONDITIONS
Enrolment forms must be completed and returned before a child can be considered for entry to the nursery. In order to provide sufficient continuity, the minimum number of sessions available for part-time is 2 sessions per week. If you change your child’s sessions a new form MUST be completed.
Policies and Procedures
Parents are welcome to come in and ask to see our policies and procedures at anytime.
Pixieland will only be closed during the Christmas week and on bank holidays. If you need childcare for these days, please speak to the manager. No charge is made when the nursery is closed - ALL OTHER DAYS ARE TO BE PAID IN FULL
Sickness days are to be paid in full (long term illnesses will be considered individually) early starts and extras will also need to be paid in full if your child does not attend.
All extra sessions must be paid for at the time of booking.
Payment of Fees
Fees are required monthly in advance. Payment can be paid by BACS payments, but these must have your Childs name as a reference. We also accept Salary Sacrifice Vouchers.
Increase in Fees
We reserve the right to review our fees with 30 days notice.
In the event of fees or other sums being payable to Pixieland being outstanding for more than 2 consecutive weeks, without prior arrangements being made, you will receive written notice to withdraw your child from the nursery. Pixieland do not offer a retainer system, interest will be charged at £20.00 for payments over 2 weeks late.
Recovery of legal Costs
Should Pixieland incur legal costs and expenses in the process of recovering outstanding fees, the fee payer shall indemnify Pixieland for any such legal cost and expenses incurred.
The nursery manager must be given at least four weeks written notice if a parent wishes to withdraw their child from the nursery. If a parent wishes to increase or reduce their sessions, one months notice is the minimun requirement. Normal fees will be charged until sessions can be changed. If no notice or insufficient notice is given you will be charged the full four weeks. You are required to complete a new enrolment form when your child changes their sessions.
All enrolment forms will be updated yearly, all fees need to be paid a month in advance. Failure to do this may result in my child losing their place at Pixieland.
As a nursery if we have any concerns about your child, we have an obligation to contact Social Services and also Advice and Assessment.